Privacy Policy

At Monvico, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit monvico.com or make a purchase from us.

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping/billing address when you place an order
• Payment details (processed securely via our payment gateway — we do not store card numbers)
• Account login credentials if you create an account
• Communications you send us via email or contact forms

We also automatically collect certain data when you visit our site, such as IP address, browser type, pages visited, and referring URLs.

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your queries and provide customer support
• Send promotional emails and offers (you may unsubscribe at any time)
• Improve our website, products, and overall shopping experience
• Comply with legal obligations

We do not sell or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders, including:

• Courier and logistics partners (for delivery)
• Payment gateway providers (for secure transaction processing)
• Email marketing platforms (for promotional communications)

All third parties are contractually required to keep your data confidential and use it only for the specified purpose.

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. All transactions on our website are encrypted using SSL technology.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order-related data is typically retained for a minimum of 5 years as required by Indian accounting and tax laws.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at the email in our website footer.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us hello.monvico@gmail.com. We aim to respond within 24-48 business hours.

Products purchased during sales, promotional offers, or at discounted prices are not eligible for return, exchange, or refund, unless the item received is damaged, defective, or incorrect.

We encourage customers to carefully review product details, sizing, and specifications before placing an order during sale periods, as all such purchases are considered final.